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In the highly unlikely event, you are not completely satisfied with your purchase (with the exception of expiry-based products), we will gladly accept your return for an exchange or a refund. Kindly return your unused, unopened items with the invoice in their original box and/or packaging in new condition within 30 days for a replacement or refund. Please note that shipping charges on returned items are non-refundable. 

Order Cancellation and Refunds 

Any purchases you make through cardmium.com are protected by our refund policy. As a client of Cardmium you are entitled to cancel your order for the Goods, without any charge being effected to your client account.  

We reserve the right to delay refunding payment for returned goods until Cardmium has received the goods in questions and inspection certificate issued on the condition of the returned goods. 

Refunds will be processed within 7 days from receipt of item by Cardmium and evidence of the return is provided.We will process the refund directly into your bank account.  

Cardmium offers dedicated reporting on the processing of refunds and any queries should be directed to : accounts@cardmium.com / talk@cardmium.com   

NOTE : Positive identification is required at all times. 

If you are returning Goods via courier or post office please package the consignment safely, securely and in protective material. The safety and condition of all goods remain the responsibility of the customer until they have been handed over to Cardmium.  

Please include the Original Order Number and copy of the Returns Request Number and a copy of your original invoice with any return. 


If any party (“Defaulting Party“) breaches any of these terms and conditions and fails to remedy such breach within 7 days of receipt of notice to remedy the breach, the aggrieved party shall be entitled to claim specific performance or to cancel this agreement forthwith upon written notice to the defaulting party, without prejudice to its right to recover: any amounts that may be due to it in terms of this agreement; and any loss or damage suffered as a consequence of the breach or the cancellation of this agreement. 

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